Refund Policy
Effective Date: 04-07-2025
At MyITINPro (a subsidiary of SVETRO LLC, IRS-authorized CAA), we guarantee your satisfaction.
- Full Refund Guarantee
– If we are unable to secure your ITIN, you will receive a 100% refund of our service fees—no questions asked.
- Non-Refundable Fees
– Third-party government fees (state filing, expedited processing) and shipping costs are non-refundable if incurred due to agency or IRS delays beyond our control.
- Timeline-Dependent Fees
– Expedited processing fees paid to state agencies or the IRS are non-refundable if delays occur outside of MyITINPro’s purview.
- How to Request a Refund
– Submit your request via the MyITINPro dashboard or email billing@myitinpro.com within 30 days of IRS or state denial notice.
– Include your order number and denial documentation for verification.
- Refund Processing
– Approved refunds are issued within 7-10 business days to the original payment method unless otherwise arranged.
- Changes to Policy
We reserve the right to update this policy; changes will be posted with a new “Effective Date.”
